Introduction

This guide will explain the many ways you can reset and change your college password.

We recommend that you should use three random words to create a strong password. Be creative and use words memorable to you so that people cannot guess your password. 

We try our best to not implement complex password requirements, so you have the freedom to choose a long memorable password. However, to help you choose a secure password we do implement some hard rules:

  1. Your password must be 10 characters long
  2. Your password cannot contain your name or username

We do also check your password against a big list of passwords that cyber criminals commonly try and use. If you meet our rules and your password change is rejected, your password likely matched this list and you will need to choose another password. 

First Time Log on

When you log into any of our IT services for the first time you will be prompted to change your password to something personal to you. Please refer to the password requirements above.

Your first-time password will be the following:

Students

Your username will be your student email address which is in the format StudentID@student.southessex.ac.uk.

Your password will initially be set to your date of birth in the format dd-MMM-yyyy. For example, if your birthday is 01/01/2000 your password will be 01-JAN-2000.

Staff

Your username will be in the format firstname.lastname@southessex.ac.uk

Your password will be communicated to you by your line manager

Resetting your password

If you forgot your college account password, you can use your security info and your mobile device to reset your college password. You should be prompted to register this information during your first log on. If you need a password reset and haven’t set up security information please email ITHelpline@southessex.ac.uk. If you have set up security information continue reading.

From the Sign-in Screen

  1. Choose reset it now or Forgotten my password.

You can also reset your password by visiting https://aka.ms/sspr 

  1. In the Get back into your account screen, type your college email, prove you are not a robot by entering the characters you see on the screen, and then select Next.

  1. Choose one of the following methods to verify your identity and change your password.

Reset your password using a code from your authenticator app

  1. Select Enter a code from my authenticator app
  2. open your authenticator app on your phone, type the verification code for your account into the box, and then select Next.
  3. Type and confirm your new password, and then select Finish. Make sure it meets the requirements above.
  4. After you get the message saying that your password has been reset, you can sign into your account using your new password.

Reset your password using a text message

  1. Select Text my mobile phone, type your phone number, and then select Text.
  2. Type the verification code from the text message into the box, and then select Next.
  3. Type and confirm your new password, and then select Finish. Make sure it meets the requirements above.
  4. After you get the message saying that your password has been reset, you can sign into your account using your new password.

After resetting your password, you might get a confirmation email that comes from an account like, "Microsoft on behalf of South Essex College. If you get a similar email, but you didn't recently reset your password, please email security@southessex.ac.uk.

From the Windows Sign-in

  1. Choose Reset password. 

  1. Confirm your email address and select Next.
  2. Select and confirm a verification method to verify your identity and change your password.
  3. On the Create a new password page, type and confirm your new password, and then select Next.
  4. After you get the message saying that your password has been reset, you can select Finish.

Changing your password

If you know your password and just want to change it you can do so from your account portal.

  1. Visit https://myworkaccount.microsoft.com
  2. Choose change password
  3. Type your old password, create, and confirm your new password, and then select Submit.